You have the right to cancel your reservation.
If cancellation is made before24 hours to scheduled pickup time during Sunrise Shuttle office hours. Cancellation fee is $20.00 for each cancelled reservation ticket.
If cancellation is made within24 hours to scheduled pickup time, no refund or credit will be issued.
PICKUP-TIME AND LOCATION CHANGES
If change to pick-up time is made before one business day to scheduled pickup time (during Sunrise Shuttle office hours)we will update your pick-up time immediately. If change to pick-up time is made withinone business day to scheduled pickup time (during Sunrise Shuttle office hours), we will make a new pickup time for you based on availability. Note: service type may change as well, depending on availability. Changes to pickup time cannot be made to within 5 (office) hours to scheduled pickup time, as vehicles are in route. If you cannot make your scheduled pickup time, this will be considered a “no-show” reservation. No refund will be provided for no-shows.
If your flight is delayed, your pickup time will be postponed by the same amount of time of the delay. You must meet your driver by the updated pickup time, otherwise a wait fee will apply.*Flight delay policy does not apply to share-ride services. Please note: if your flight is delayed, your scheduled driver and/or type of service may change, depending on scheduling and availability. We do not offer service between 12:00am and 7:00am (SFO/Bay Area). If your flight delay causes your pickup time to be pushed back within this period, your reservation will be automatically cancelled, and you will receive a full refund.
Poor weather conditions, road or bridge closures, flight delays, plane re-routes, vehicle issues, and etc. may affect your original scheduled reservation and plans. In the event any unforeseen circumstances occur, we will work with you to minimize the inconvenience caused by these issues. Sunrise Shuttle will find the best alternative for you in the shortest amount of time, usually with one of the options below:
If your flight arrives on time, and you do not meet your driver by the scheduled pickup time (or updated pickup time if there is a flight delay), a wait fee of $15.00 per half hour, or any fraction thereof, will apply. This payment is collected from passengers upon boarding.
If we are unable to reach the customer by the pickup time (or updated pickup time if there is a flight delay), their reservation will be considered a “no-show,” and our driver will leave the pickup location. No refund will be provided for no-shows.